Store Manager
4 weeks ago
About the Role:
The Store Manager is a key member of the Shan Mason Group team, responsible for overseeing the daily operations of a Papa Murphy's store. This role requires strong leadership and management skills, as well as the ability to drive sales growth and improve customer satisfaction.
Key Responsibilities:
- Manage store operations, including inventory management, cash handling, and customer service.
- Lead and develop a high-performing team, providing coaching and feedback to ensure excellent customer service and sales results.
- Implement sales strategies and promotions to drive revenue growth and meet sales targets.
- Monitor and analyze sales data, identifying trends and opportunities for improvement.
- Ensure compliance with company policies and procedures, as well as local health and safety regulations.
- Collaborate with the store team to achieve sales and customer satisfaction goals.
- Develop and implement plans to improve customer satisfaction and loyalty.
- Manage store budgets and financial performance, ensuring profitability and efficiency.
- Recruit, train, and develop store team members, ensuring they have the skills and knowledge to deliver excellent customer service.
- Conduct regular store audits to ensure compliance with company standards and procedures.
Requirements:
- 2-5 years of supervisory and QSR management experience.
- High school diploma or general education degree (GED) required.
- Food Handlers Card and/or Serve Safe Certified preferred but not required.
- Ability to effectively manage people, demonstrate good written and oral communication skills, and provide excellent customer service.
- Basic computer skills, including MS Word, Excel, Outlook, and POS.
- Ability to read and apply fundamental math skills, including weights and measurements.
- Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations.
Working Conditions:
- Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- Occasionally required to bend and stoop, kneel or crouch.
- Must be able to lift and/or move up to 30 pounds.
- Ability to maintain punctual and regular attendance.
Why Join Our Team:
As a Store Manager with Shan Mason Group, you will have the opportunity to work with a dynamic and growing company, driving sales growth and improving customer satisfaction. You will be part of a team that values integrity, honesty, and strong leadership, and you will have the chance to develop your skills and knowledge in a fast-paced and rewarding environment.
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