Global Business Travel Expert
4 days ago
CWT is a global leader in travel management, providing seamless services to U.S. federal clients. With over 900 associates across 187 locations in 14 countries and U.S. territories, we are a tight-knit group with access to innovative resources. Our history dates back 150 years, and we're proud of our achievements.
About the Role:
This position as a Defense and Government Travel Consultant II enables you to work directly with our United States Federal Government client, ensuring that travelers' needs are met efficiently. As part of CWT's defense & government travel team, you'll be at the forefront of delivering exceptional experiences.
Key Responsibilities:
* Create and complete travel arrangements (air, hotel, car, rail)
* Ensure reservations meet client standards and preferences
* Act as a trusted advisor, offering informed recommendations for the best traveler experience
* Handle complex bookings, including non-standard and multi-destination itineraries, ticket exchanges, and complex fares
* Address any issues or changes during or before travel
Requirements:
* 3-5 years' experience working as a Travel Consultant or 5 years in customer service
* Advanced knowledge of GDS (Sabre or Amadeus)
* Genuine passion for high-quality customer service
* Good verbal and written communication skills
* Strong teamworking skills
* Positive attitude and willingness to learn and grow
What We Offer:
* Competitive compensation package, including shift differentials, referral bonuses, and supplier incentives
* 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
* Flexible working options: Full-time, part-time, nights, and weekends
* Medical/dental/vision benefits
* Employee discounts and supplier incentives
* Employee Assistance Program & Employee Resource Groups
Security Clearance:
Due to the nature of this position, you will be subject to a company and government background investigation, including a criminal history and credit record review.
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