Healthcare Quality Assurance Specialist

1 week ago


Roswell, New Mexico, United States Ambercare – an Addus family company Full time
Job Description

We are seeking a skilled Healthcare Quality Assurance Specialist to join our team at Ambercare, an Addus family company.

Job Summary:

This position involves conducting in-home visits to monitor the quality of services provided by Home Care Aides and determining whether existing care plans meet client needs. The successful candidate will maintain schedules, complete accurate evaluation reports, and adhere to all relevant regulations and standards.

Responsibilities:
  • Monitor client conditions and performance of duties by Home Care Aides
  • Maintain company and Department on Aging rules, regulations, and standards
  • Conduct home visits to welcome new clients and review welcome packets
  • Evaluate Home Care Aides in client homes as directed by Supervisor
  • Prepare and complete evaluation reports and case notes as needed
  • Maintain schedules for timely completion of assigned home visits
  • Attend weekly branch meetings
  • Maintain confidentiality due to access to sensitive information
Requirements & Competencies:
  • Minimum 3 years' experience working in senior services or related social service
  • CNA certificate and license preferred; or similar training
  • Strong interpersonal and communication skills
  • Client-focused and customer service driven
  • Computer experience - Microsoft Word and Excel
  • Reliable transportation, valid driver's license, and insurance
Work Environment:

This role requires regular travel within the branch service areas. We offer a supportive work environment that prioritizes employee wellbeing.

Estimated Salary:

$45,000 - $55,000 per year, based on location and experience.



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