Service Manager
3 weeks ago
Job Location
ALBUQUERQUE SHOP - Albuquerque, NM
Description
Siddons Martin Emergency Group Benefits
Employee-owned company
Monday-Friday schedule
Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD
Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)
Service Manager Duties & Responsibilities
As a key member of our team, the Service Manager will be responsible for ensuring the smooth operation of our service department. This includes, but is not limited to:
- Enforcing all company policies as defined in the Company Handbook
- Overall supervision and direction of service staff
- Delegation of daily business functions and duties and follow-up to ensure they are achieved
- Direct customer interaction and employee development
- Maintaining clean and safe facility including offices
- Maintaining neat and professional personal appearance at all times
- Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
- Implementation of company processes and procedures as defined in the operations manual
- Customer retention and new business development (Routine visits to customer locations)
- Initiating and participating in morning meetings with service staff to plan the day
- Interacting with sales staff to offer service support during presentations and trade shows
- Following up during and after service is delivered to ensure customers are well informed and satisfied
- Reviewing all final invoices for correctness before billing customer
- Performing quarterly/yearly employee reviews with service staff as directed in the company operations manual
- Substituting duties of the Assistant Manager position in his/her absence
- Maintaining accurate and legible company designed reports and paperwork
- Noticing and reporting potential problem areas to management before they arise
- Maintaining a successful working relationship with Pierce Manufacturing personnel
- Enforcing policies and procedures as defined in the Pierce Manufacturing operations manual
Qualifications
The ideal candidate will have:
- A proven track record of success in a similar role
- Excellent communication and leadership skills
- Exceptional organizational and time management skills
- A dedication to customer service and business success
- Ability to engage in and maintain positive relationships with employees and customers
- Computer skills: Proficient with Microsoft Outlook Email, Microsoft Word & Excel programs, as well as any company-provided software
- Prior leadership and management experience required
Education and/or Experience
The Service Manager must have:
- A High School Diploma or GED
- A clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
- 5+ years of experience in an automotive service-related industry
- Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
Certificates, Licenses, Registrations
The Service Manager must possess:
- EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications
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