Service Manager

3 weeks ago


Albuquerque, New Mexico, United States Siddons Martin Emergency Group, LLC Full time
Job Details

Job Location
ALBUQUERQUE SHOP - Albuquerque, NM

Description

Siddons Martin Emergency Group Benefits
Employee-owned company
Monday-Friday schedule

Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD

Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)

401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)

Service Manager Duties & Responsibilities

As a key member of our team, the Service Manager will be responsible for ensuring the smooth operation of our service department. This includes, but is not limited to:

  • Enforcing all company policies as defined in the Company Handbook
  • Overall supervision and direction of service staff
  • Delegation of daily business functions and duties and follow-up to ensure they are achieved
  • Direct customer interaction and employee development
  • Maintaining clean and safe facility including offices
  • Maintaining neat and professional personal appearance at all times
  • Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
  • Implementation of company processes and procedures as defined in the operations manual
  • Customer retention and new business development (Routine visits to customer locations)
  • Initiating and participating in morning meetings with service staff to plan the day
  • Interacting with sales staff to offer service support during presentations and trade shows
  • Following up during and after service is delivered to ensure customers are well informed and satisfied
  • Reviewing all final invoices for correctness before billing customer
  • Performing quarterly/yearly employee reviews with service staff as directed in the company operations manual
  • Substituting duties of the Assistant Manager position in his/her absence
  • Maintaining accurate and legible company designed reports and paperwork
  • Noticing and reporting potential problem areas to management before they arise
  • Maintaining a successful working relationship with Pierce Manufacturing personnel
  • Enforcing policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications

The ideal candidate will have:

  • A proven track record of success in a similar role
  • Excellent communication and leadership skills
  • Exceptional organizational and time management skills
  • A dedication to customer service and business success
  • Ability to engage in and maintain positive relationships with employees and customers
  • Computer skills: Proficient with Microsoft Outlook Email, Microsoft Word & Excel programs, as well as any company-provided software
  • Prior leadership and management experience required

Education and/or Experience

The Service Manager must have:

  • A High School Diploma or GED
  • A clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
  • 5+ years of experience in an automotive service-related industry
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

The Service Manager must possess:

  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications


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