Client Services Representative

1 week ago

Marietta, Georgia, United States Global Technical Talent Full time
Job Description:

As a Client Services Representative with Global Technical Talent, you will play a vital role in providing exceptional customer service to our clients in the healthcare industry.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a prompt, accurate, and courteous manner.
  • Communication: Use proper telephone etiquette and all available resources to respond to customer inquiries, requests, and complaints competently and courteously.
  • Troubleshooting: Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Documentation: Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Reporting: Report laboratory results to clients and patients using established protocols.
  • Issue Resolution: Follow through in a timely manner to resolve all issues and concerns.
  • Education and Guidance: Provide education and guidance to clients about lab processes.
  • Escalation: Escalate issues as appropriate to keep the supervisor informed of client concerns, problems, or deviations from established procedures.
Requirements:
  • Work Experience: One (1) year of customer service and/or related healthcare experience is required.
  • Medical Terminology: Must have hands-on knowledge of medical terminology.
  • Time Management and Organization: Must have strong time management and organizational skills.
Preferred Qualifications:
  • Previous Healthcare Experience: Previous related health care experience preferred.
  • Physical and Mental Requirements: Sitting for long periods of time, repeating motions that may include the wrists, hands, and/or fingers (typing).
Knowledge and Skills:
  • Proper Telephone Etiquette: Proper telephone etiquette to handle customer inquiries.
  • Basic Computer Skills: Basic knowledge of operating office equipment.
  • Quality Service: Understand the importance of Quality Service and how it is measured.
Education:
  • High School Diploma or Equivalent: High School Diploma or Equivalent (Required).

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