Network Operations Specialist

1 month ago

Annapolis, Maryland, United States TEKsystems co Allegis Group Full time
Job Summary

We are seeking a highly skilled Network Operations Technician to join our team at TEKsystems c/o Allegis Group. As a Network Operations Technician, you will be responsible for monitoring and maintaining the health of our network infrastructure, ensuring high availability and performance.

Key Responsibilities
  • Monitor network management systems and engage with telecom providers to drive restoration efforts.
  • Track incident details and update information in the incident management tool in a timely manner.
  • Solve systems and network problems/questions with limited scope and complexity.
  • Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
  • Identify resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
  • Take guidance from other team members or management to resolve less routine issues.
  • Work with Senior Team Members to resolve moderate to complex issues with critical customer services.
  • Use discretion to interpret and apply established processes.
  • Monitor and troubleshoot system performance, troubleshoot, resolve, or escalate network issues.
  • Understand deployment, configuration, and maintenance routines and develop tools to make the process more efficient.
  • Participate in network solutions design and configurations.
  • Analyze issues and provide customers with guidance to resolve problems.
Requirements
  • AA/AS degree or other 2-year post-high school training with a minimum of 6 years of relevant experience.
  • In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required.
  • A Bachelor's degree in the appropriate discipline and less than 2 years of relevant experience.
  • Must be authorized to work in the U.S. without sponsorship now or in the future.
Preferred Qualifications
  • Knowledge of Remedy, Netcool, Office 0365, ServiceNow.
  • CCNA certification.
Benefits
  • Medical, dental & vision.
  • Critical Illness, Accident, and Hospital.
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

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