Resident Monitor
4 days ago
We are seeking a highly skilled and compassionate Resident Monitor to join our team at Community of Hope. As a key member of our staff, you will be responsible for ensuring the safety and well-being of our residents, while also providing exceptional customer service and support.
Key Responsibilities- Implement and maintain program procedures, adhering to all policies and expectations outlined in the Resident Monitor handbook.
- Maintain security of the building at all times, ensuring the safety of residents and staff.
- Manage front desk activities, including signing-in residents, greeting visitors and volunteers, and problem-solving with shelter residents.
- Document and communicate rule violations and concerns about residents as appropriate to the situation.
- Respond to residents' requests, rendering assistance as possible, and resolve conflicts and crisis situations.
- Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment.
- Communicate with staff and residents in a non-judgmental manner, working cooperatively with all agency staff.
- High school diploma or GED required.
- Good verbal and written communication skills.
- Proven ability to communicate effectively preferred.
- Punctuality and reliability required.
- Ability to utilize computer software, including Microsoft Windows, Microsoft Word, Microsoft Excel, and Google Mail.
- Ability to handle emotional situations with compassion and maturity.
- Ability to remain calm and able during emergencies.
- Ability to act responsibly, professionally, and use good judgment under pressure.
- Ability to write shift and incident reports in detail.
- Experience working in a residential environment preferred.
- Experience working with the homeless population preferred.
- Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
- Remote work opportunities available for many roles, promoting a culture of work-life balance.
- 8 hour workdays, including a paid lunch.
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis.
- Annual performance-based raises, up to 5% of your annual pay.
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
- Many opportunities for internal promotions and transfers across the agency, with an average of 30+ promotions each year.
- Ongoing internal leadership training for supervisors.
- Diversity, equity, and inclusion training and initiatives for all staff.
- Ongoing wellbeing activities, culture compact activities, and trauma-informed care initiatives.
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
- Life insurance, short-term disability, and long-term disability insurance.
- 403(b) Retirement Plan.
- Flexible Spending Accounts for medical and dependent care reimbursable expenses.
- Transportation pre-tax payroll deduction for metro.
- Tuition Reimbursement for graduate studies.
- Employer-paid lunch time.
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