Deputy Chief Information Officer
3 weeks ago
Job Summary:
This is a detail-oriented, driven, and responsive leader who will oversee the execution of day-to-day operations and strategic initiatives to implement best practices in IT.
Key Responsibilities:
- Manage the daily demands of a growing IT operation, including inputs into portfolio and project management, IT budget management, collaborative leadership of IT staff, and IT strategy, policy, and communications management.
- Oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support, Help Desk, and Media Services.
- Plan and manage budgets for IT operations and drive annual operational and capital budget development with the Chief of Administrative Services.
- Recommend, develop, and advise on the drafting and socialization of policies, procedures, standards, and guidelines to ensure compliance and consistency of IT operations.
- Manage general IT communications with stakeholders.
- Advise the Chief of Administrative Services on project prioritization leveraging industry best practices on strategy and portfolio/project management.
- Serve as strategic advisor to the Chief of Administrative Services.
- Serve as primary deputy to the Chief of Administrative Services on institution-wide initiatives involving technology.
- Engage with stakeholders and liaise with the Chief of Administrative Services to facilitate IT governance activities across the institution.
- Drive efforts to further mature IT service deployment and delivery.
- Recommend, develop, and advise on Enterprise Architecture standards.
- Manage special projects requested by the Chief of Administrative Services and Southwest Leadership.
Minimum Qualifications:
- B.A. degree from an accredited college or university in Information Systems or closely related discipline.
- A minimum of ten years of work history that demonstrates progressively responsible experience in technology planning and application with seven or more years in a leadership role supervising a complex IT environment.
- Experience in Higher Education including knowledge of ERP and software programs such as Banner and Argos, respectively.
- Project and portfolio management.
- IT best practices and frameworks (e.g. ITIL, NIST, ISO/IEC).
- Proficient with IT strategy, policies, procedures, standards, and guidelines.
Preferred Qualifications:
- Master's degree in relevant area of specialization.
- Proficiency with Banner ERP and Argos software.
- ITIL.
- Lean Six Sigma.
Knowledge, Skills, and Abilities:
- Business Application and Web Services development.
- Network management.
- Infrastructure capacity planning.
- Human resource capacity planning.
- Budgeting.
- Strategic Planning.
Southwest Tennessee Community College is an equal opportunity employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs, and activities.
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