Room Service Telephone Operator

3 days ago


Longboat Key, Florida, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Room Service Telephone Operator to join our team at The St. Regis Longboat Key Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service and ensuring seamless communication with our guests.

Key Responsibilities
  • Answer, record, and process all guest calls, requests, and concerns in a timely and professional manner.
  • Operate the telephone switchboard station and manage incoming and outgoing calls.
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, and non-registered guest calls.
  • Advise guests of any messages received and ensure accurate and complete message relay.
  • Monitor busy or unanswered lines and check back with callers on hold to update status.
  • Test communications equipment to ensure proper functionality.
  • Respond to special requests from guests with unique needs and contact the appropriate individual or department as necessary.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • Ability to work in a fast-paced environment and provide exceptional guest service.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
About Us

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


  • Telephone Operator

    1 week ago


    Longboat Key, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Telephone Operator to join our team at The St. Regis Longboat Key Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service by answering, recording, and processing all guest calls, requests, and concerns.Key ResponsibilitiesAnswer and respond to...

  • Telephone Operator

    7 days ago


    Longboat Key, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Telephone Operator to join our team at The St. Regis Longboat Key Resort. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests by answering, recording, and processing all guest calls, requests, and concerns.Key ResponsibilitiesAnswer and respond to guest calls,...


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category Rooms & Guest Services OperationsPosition Type Non-ManagementPOSITION SUMMARYWe are excited to announce the upcoming opening of a unique luxury resort, set to redefine the hospitality experience. This expansive property will feature stunning amenities including multiple pools, a serene saltwater lagoon, and a state-of-the-art spa....


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category Rooms & Guest Services OperationsPosition Type Non-ManagementPOSITION SUMMARYAnticipated to be a premier luxury destination, this resort will offer an unparalleled experience on a stunning beachfront property. With extensive amenities including multiple pools, a saltwater lagoon, and a state-of-the-art spa, this establishment is...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARYWe are seeking a dedicated individual to join our team as a Room Service Telephone Operator at our luxury resort. This role is essential in providing exceptional service to our guests, ensuring their needs are met promptly and efficiently. As a key member of our communication team, you will be responsible for managing all incoming...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARYAnticipated to provide exceptional service, the role of the Telephone Operator at our luxury resort is pivotal in ensuring guest satisfaction. Located on a stunning beachfront property, this expansive resort features multiple amenities designed to enhance the guest experience, including pools, a winding river, and a saltwater...


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Position Overview:As a vital member of our guest services team, the Guest Services Telephone Coordinator will play a crucial role in ensuring a seamless communication experience for our esteemed guests. Key Responsibilities:1. **Guest Interaction:** Answer, document, and manage all incoming guest calls, requests, inquiries, or concerns with professionalism...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARYAnticipated to be a premier luxury destination, this resort will provide a unique experience on a stunning barrier island. Set on expansive beachfront property, the resort features a variety of amenities including multiple swimming pools, a meandering river, and a large saltwater lagoon teeming with marine life. Facilities include...


  • Longboat Key, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewWe are seeking a dedicated Room Service Attendant to provide exceptional service during overnight hours. This role is crucial in ensuring that our guests enjoy a seamless dining experience in the comfort of their rooms.Key Responsibilities:Deliver food and beverage orders to guest rooms with a focus on quality and presentation.Maintain a...


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Position Overview:As an In-Room Honor Bar Specialist, you will play a vital role in enhancing guest experiences through the management of in-room honor bars. Your attention to detail and commitment to service excellence will ensure that our guests enjoy a seamless and luxurious stay.Key Responsibilities:1. **Guest Experience Facilitation:** - Ensure...

  • Room Attendant

    4 weeks ago


    Longboat Key, Florida, United States Marriott International Inc Full time

    Position OverviewThe Guest Environment Coordinator plays a vital role in ensuring the cleanliness and aesthetic appeal of the hotel. This position is essential in delivering an exceptional experience for our guests, reflecting the high standards of Marriott International Inc.Key ResponsibilitiesMaintain Cleanliness: Responsible for the upkeep of guest rooms...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY At Marriott International, we believe that the essence of hospitality lies in creating unforgettable experiences for our guests. Our Guest Services Representatives are dedicated to providing a seamless...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job Overview Category Rooms & Guest Services Operations Position Type Full-Time Remote Work No POSITION SUMMARY The role of a Guest Services Representative is not merely about facilitating check-ins and check-outs; it is about crafting an unforgettable experience for our guests. Our Hospitality Coordinators are proactive in providing a diverse array of...


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Job Number Job Category SpaSchedule Full-TimePosition Type Non-Management POSITION SUMMARY Anticipated to open soon, our luxury resort will offer an unparalleled experience on a stunning beachfront property. With a variety of amenities including multiple pools and a state-of-the-art spa, we aim to provide guests with a unique and memorable stay. As a Spa...


  • Longboat Key, Florida, United States Marriott International Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY At Marriott International, we believe that every interaction with our guests should be exceptional. Our Guest Services Representatives are dedicated to crafting memorable experiences that go beyond...


  • Longboat Key, Florida, United States Evolution Parking & Guest Services Full time

    Job SummaryThe Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive...


  • Longboat Key, Florida, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Hotel Service Attendant to join our team at The St. Regis Longboat Key Resort. As a key member of our Food and Beverage team, you will be responsible for providing exceptional service to our guests and ensuring a seamless dining experience.Key ResponsibilitiesComplete closing duties, including...


  • Longboat Key, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category: Rooms & Guest Services OperationsPosition SummaryAs a hallmark of opulence, St. Regis is dedicated to redefining contemporary luxury through exceptional service. At the heart of this commitment is the Butler program, a symbol of our legacy and the essence of modern luxury.The Butler role is characterized by high-touch, personalized,...


  • Longboat Key, Florida, United States Marriott Full time

    Join Our Team as an Overnight Room Service AttendantAt Marriott Hotels, we are excited to offer a unique opportunity for individuals who thrive in a dynamic environment. As an Overnight Room Service Attendant, you will play a crucial role in delivering exceptional service to our guests during the night hours.Your Role:Provide outstanding room service to...

  • Spa Attendant

    2 weeks ago


    Longboat Key, Florida, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Attendant to join our team at The St. Regis Longboat Key Resort. As a Spa Attendant, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their spa experience.Key ResponsibilitiesProvide general spa orientation to guests,...