Customer Service Representative
3 weeks ago
Job Summary:
The Client Service Coordinator at Banfield Pet Hospital is responsible for driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring good communication with associates and clients.
Key Responsibilities:
- Maximize the number of pets seen by the hospital team through a productive and efficient hospital operation.
- Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
- Assist incoming clients by completing required documentation, entering pet information, and utilizing proper collars and tags for identification.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
Requirements:
- Fluent English language skills, with the ability to read, write, and speak effectively.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and associates.
- Ability to work at a computer for long periods of time and perform tasks with accuracy and attention to detail.
- One year of related experience, with customer service experience preferred.
- Medical background with medical terminology training is preferred.
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