Customer Service Representative
7 days ago
About Gesa Credit Union
Gesa Credit Union is a member-owned, not-for-profit financial cooperative dedicated to providing exceptional service and value to its members.
Job Description
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing an engaging member experience via Gesa's Interactive Teller Machines.
Key Responsibilities:
- Use exceptional customer service skills to provide a positive member experience.
- Have an in-depth knowledge of our products and services, banking policies, and Member Service procedures.
- Communicate effectively with members through various channels, including phone, email, and in-person interactions.
- Resolve member issues and concerns in a timely and professional manner.
- Stay up-to-date on product and service offerings, as well as regulatory requirements.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of experience in customer service, banking, or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
Benefits
- Competitive salary: $45,000 - $55,000 per year.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with employer match.
- Tuition reimbursement program.
Other Information
This is a full-time position with a regular schedule, Monday-Friday, 8am-5pm. We offer a dynamic and supportive work environment, with opportunities for professional development and growth.
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