Customer Service Representative

7 days ago


Richland, Washington, United States Gesa Credit Union Full time

About Gesa Credit Union

Gesa Credit Union is a member-owned, not-for-profit financial cooperative dedicated to providing exceptional service and value to its members.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing an engaging member experience via Gesa's Interactive Teller Machines.

Key Responsibilities:

  • Use exceptional customer service skills to provide a positive member experience.
  • Have an in-depth knowledge of our products and services, banking policies, and Member Service procedures.
  • Communicate effectively with members through various channels, including phone, email, and in-person interactions.
  • Resolve member issues and concerns in a timely and professional manner.
  • Stay up-to-date on product and service offerings, as well as regulatory requirements.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of experience in customer service, banking, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.

Benefits

  • Competitive salary: $45,000 - $55,000 per year.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with employer match.
  • Tuition reimbursement program.

Other Information

This is a full-time position with a regular schedule, Monday-Friday, 8am-5pm. We offer a dynamic and supportive work environment, with opportunities for professional development and growth.



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