Pet Resort Guest Service Ambassador

4 weeks ago


Trenton, New Jersey, United States K9 Resorts of Hamilton Full time
Job Overview

K9 Resorts of Hamilton is seeking a highly motivated and animal-loving individual to join our team as a Pet Resort Guest Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the comfort and well-being of our furry guests, and upholding the highest standards of our company's mission and values.

Key Responsibilities
  • Provide exceptional customer service to clients and their pets, ensuring a positive and memorable experience.
  • Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
  • Perform check-in/check-out and reservation procedures in the POS system.
  • Take custody of pets and ensure they are properly placed in the building.
  • Answer telephone inquiries and provide information to clients.
  • Provide tours of the facility to potential customers when necessary.
  • Feed and medicate all dogs, ensuring their health and well-being.
  • Provide personal playtimes for dogs when requested.
  • Perform body checks to identify pre-existing conditions and/or injuries.
  • Perform tasks as requested by management, including sanitation of the lobby, boarding, and daycare accommodations, monitoring daycare, and bathing dogs.
Requirements
  • Ability to lift at least 20 lbs.
  • High school diploma or equivalent required.
  • Some weekend and holiday hours are required.
  • Salesmanship personality and comfort.
  • Outgoing, positive, and enthusiastic personality.
About K9 Resorts

K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement.

We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility.


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