Field Service Technician II

2 days ago

Middleton, United States Aventiv Technologies Full time
Job Summary

Aventiv Technologies is seeking a highly skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for maintaining and repairing telecommunication equipment, associated computers, networking, and electronic equipment, as well as installing all Securus' products, features, and equipment.

Key Responsibilities
  • Repair, maintain, program, and install telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment, and wiring per specifications, codes, standards, and operational procedures in correctional facilities.
  • Repair/install phones, kiosk, video terminals, WAP's, tablets, and other required equipment within correctional facilities within assigned area of responsibility.
  • Maintain and provide operations support for site surveys, pre-bid meetings, and/or sales conferences.
  • Communicate with dispatchers to receive work assignments and provide dispatchers with ETA for arrival and departure information.
  • Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
  • Required to assist in educating and training Securus customers, providing information to technical support, and following direction given on Securus products and services.
  • Provide administrative services on an as-needed basis or when dedicated to a particular customer: data entry, including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation, and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
  • Maintain inventory of equipment and tools.
  • Manage and maintain assigned company inventories and assets (tool, vehicle, parts inventory, laptop, etc.).
  • Demonstrate proficient skills with telephony – pulling cable, terminating cable, trouble-shooting wiring, loading configuration files, install, and maintain all Securus equipment.
Requirements
  • High school diploma or GED.
  • 3 years of installation, repair, and maintenance of telecom and networking devices.
  • Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS, and wireless technology.
  • Telephony experience – including but not limited to pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables, and troubleshooting wiring/T1/CO dial tone problems.
  • Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting, and installation standards.
Preferred Qualifications
  • Experience in conduit bending (EMT and Rigid).
  • Conduit Bending.
  • Microsoft Certifications (A+, N+, MCSE, etc.).
  • Cisco Certifications (CCNA, etc.).
  • Electronics/Electrical Certification or Degree.
  • 6 years or more of related experience.
  • Wireless technology experience.
  • Fiber termination experience.
Physical Requirements
  • Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping, and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Salary and Benefits

Aventiv Technologies offers a competitive salary and benefits package, including:

  • $24.89-$28.37/hour (depending upon experience).
  • Health Insurance.
  • 401(k).
  • Disability.
  • Life Insurance.
  • Paid Time Off.
  • Voluntary Benefits.
Aventiv Privacy Policy and Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination.

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