Storyteller FOH Supervisor

Cliff Castle Casino is seeking a highly skilled and experienced Storyteller FOH Supervisor to join our team.

Job Summary:

The Storyteller FOH Supervisor is responsible for ensuring maximum guest satisfaction by orchestrating, coordinating, and supervising food and beverage quality and service in our fine dining venue.

Key Responsibilities:

• Ensure venue's floor operations run efficiently to ensure the highest levels of guest satisfaction.
• Work in close partnership with Chef de Cuisine and back-of-house food department to maximize cost effectiveness within Storytellers.
• Listen to, evaluate, and respond appropriately and timely to guest grievances.
• Ensure venue's compliance with all food and beverage health, liquor, safety regulations, and CCCH policies and procedures.
• Supervise all venue front-of-house staff to include selection, training, directing, correction, scheduling, and conflict resolution per CCCH standards.
• Ensure cleanliness and sanitation of venue is maintained to the highest standards.
• Process payment transactions, inventory, time cards, schedules, venue reports and records in timely and accurate manner.
• Supervise catering events, as directed.
• Perform other duties, as assigned.

Requirements:

• Education: High School diploma or equivalent, required. College education, preferred.
• Work Experience:
  • Minimum of 2 years' experience in fine dining establishment as server/above, required.
  • Minimum of 3 years' supervisory experience, required.
• Knowledge, Skills, and Abilities:
  • Intermediate computer literacy, required.
  • Speak, read, write fluently in English.
  • Excellent organizational and communication skills.
  • Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.
• Professional Licenses & Certifications Requirements:
  • Possess or obtain within 30 days of hire, valid food handlers and alcohol certifications.
• Be at least 18 years of age.
• Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.