Service Desk Specialist

2 days ago


New York, New York, United States Eleven Recruiting Full time
About Eleven Recruiting

We are a specialized technology staffing agency that advocates for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a leading global investment firm, is seeking a Service Desk Associate to join their New York office.

**Key Responsibilities:**

* Build, deploy, and maintain end-user devices
* Assist in Move, Add, and Changes
* Manage and resolve end-user incident tickets
* Document procedural enhancements
* Manage, maintain, and audit hardware and software inventory
* Maintain a high level of responsiveness, communication, and professionalism
* Evaluate and solve advanced technical issues
* Provide technical training to end-users
* Maintain and support a O365, VDI, and mobile environment
* Participate in an on-call rotation

**Qualifications:**

* Bachelor's degree is preferred
* 2+ years of professional experience
* Ability to solve problems in a sustainable way by working with people, not just technologies
* Experience in providing local and remote white glove service
* An independent and quick learner with strong troubleshooting skills
* Knowledge of Windows 10 OS and Office 365 Suite
* Network fundamentals (connections, components, protocols)
* Active Directory (structure, policies, management)
* Mobile Device Management
* Proficient with Laptops, VMware VDI, and physical desktops

**Nice to Have:**

* VOIP systems management
* Enterprise level video conferencing systems
* Patch management and software deployment
* Python or PowerShell Scripting
* Understanding of Internet and network security
* ITIL Process flow and Incident management

#LI-CC1 #LI-Onsite Location: New York, NY Seniority Level: Associate Level Employment Type: Full Time Job Function: Information Technology Salary: $35-45/hr

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