Bus Server Attendant Team Lead
7 days ago
At The Greenbrier Hotel, we are seeking a highly skilled and enthusiastic Bus Server Attendant to join our team. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.
Key Responsibilities- Proactively approach and acknowledge all guests in a friendly, warm, and welcoming manner, consistently meeting Greenbrier standards.
- Demonstrate extensive knowledge of all venue offerings, including menu items and preparation methods.
- Train and implement service standards to ensure seamless delivery of exceptional guest experiences.
- Execute water, bread, and bussing duties with efficiency and attention to detail.
- Assist with table maintenance, setting, detailing, and other service steps as needed.
- Presentation of menus, ensuring clear understanding of options and preparation methods.
- Beverage presentation, including full knowledge of offerings and preparation methods.
- Placing beverage orders into the Point of Sale System accurately and efficiently.
- Serving beverage orders utilizing full club service, ensuring timely and attentive delivery.
- Taking food orders, demonstrating extensive knowledge of offerings and preparation methods.
- Placing food orders into the Point of Sale System, maintaining accuracy and efficiency.
- Polishing and placing of appropriate silver and glassware, contributing to a premium dining experience.
- Firing appropriate courses, ensuring smooth progression through the meal.
- Serving and articulating all courses, showcasing comprehensive knowledge of offerings and preparation methods.
- Clearing of all courses, maintaining a clean and organized dining area.
- Validating satisfaction throughout the meal, addressing any concerns or issues promptly.
- Taking dessert orders, demonstrating expertise in venue offerings and preparation methods.
- Making and serving coffee, tea, espresso, cappuccino, latte, and other specialty beverages.
- Presentation of checks and processing payments, ensuring seamless transaction completion.
- Assisting with the departure of guests, providing a genuine farewell and inviting them to return.
- Completing all assigned side work to the standard operating procedure, maintaining a high level of professionalism at all times.
- Assisting the dining team with all aspects of the service script, ensuring consistency and excellence in guest interactions.
- Maintaining a cleanly and organized side station, adhering to Greenbrier standards.
- Effectively and conscientiously using materials and efficiently utilizing time, minimizing waste and maximizing productivity.
- Familiarity with pertinent ABC laws, ensuring compliance and adherence to regulations.
- Participating in all required meetings, including Pre-Shift briefings, training sessions, and other relevant gatherings.
- Ensuring proper supplies are on hand at all times, effectively servicing guests and maintaining a seamless dining experience.
We are seeking candidates with:
- A minimum of five years of experience as a Waiter/Waitress, preferably in Four Star or Five Star dining environments.
- A High School Diploma or G.E.D., with a preference for higher education credentials.
- Exceptional communication skills, enabling effective interaction with guests, colleagues, and management.
- The ability to communicate clearly and concisely, ensuring all objectives, criteria, and goals are understood and accomplished to the desired standard.
- An enthusiastic proficiency in the proper pronunciation of Food and Beverage offerings and preparations, contributing to a premium dining experience.
- Point of Sale Terminal experience, with the ability to accurately and efficiently process transactions.
As a valued member of our team, you will enjoy:
- A competitive salary of $45,000 - $60,000 per annum, depending on experience.
- Ongoing certification and training, ensuring your continued growth and development within the role.
- A dynamic and supportive work environment, fostering collaboration and teamwork among colleagues.
- The opportunity to work in a luxurious hotel setting, providing exceptional service to discerning guests.
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