Customer Service Representative

2 days ago

Brownsville, Texas, United States Teleperformance USA Full time
{"h1": "Customer Service Representative Job Description", "p": "At Teleperformance USA, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our high-value customers, providing best-in-class solutions to grow customer relationships, and identifying opportunities to enhance the customer experience.

Responsibilities:

* Deliver exceptional service to customers via phone and chat channels
* Provide accurate information and assistance to customers regarding their credit card accounts, products, and services
* Identify and resolve customer issues efficiently while adhering to company policies and procedures
* Educate customers on the features and benefits of credit card and savings products and services
* Proactively identify opportunities to enhance the customer experience and promote customer loyalty
* Maintain accurate records of customer interactions and transactions in the company's systems
* Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence

Requirements:

* High School diploma or GED
* 1+ year related customer service-related experience (Preferred credit card customer service)
* Strong computer efficiency: Familiarity with basic computer applications and the ability to navigate multiple systems simultaneously
* Ability to multitask and thrive in a fast-paced environment
* Empathetic demeanor and a genuine desire to help others
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities and attention to detail
* Availability to work a flexible schedule, including evenings, weekends, and holidays

Preferred:

* 2+ years of solid working knowledge of all Customer Service functions within a contact center
* Demonstrated ability to understand and can clearly explain complex concepts in a customer-centric manner
* Ability to de-escalate customer issues and provide best-in-class service

At Teleperformance USA, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance USA is an Equal Opportunity Employer."

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