Field Service Technician

3 weeks ago


Auburn, Alabama, United States Kadant Solutions Full time
Job Summary

The Field Service Technician is a critical role within Kadant Solutions, responsible for providing maintenance, installation, start-up, and troubleshooting of our products. This position requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Typical activities include planning, scheduling, and executing service, installation, start-up, and troubleshooting mill visits. The Field Service Technician will provide accurate and timely reports and billing documentation, take field notes, conduct surveys, map machines, and evaluate existing equipment. They will also communicate with engineering regarding field modifications and assist the District Sales Manager with the promotion and sales of all products, including service, service contracts, and spare parts.

Requirements

A bachelor's degree, associate degree with two years of technical field experience, or a high school diploma with five years of technical field experience in an industrial or military setting is required. Experience in paper machine applications is a plus. The successful candidate must have critical thinking skills, the ability to apply consistent logic to diverse situations, and strong technical and mechanical aptitude. Excellent interpersonal and communication skills are essential, as is the ability to work remotely from a home office and be a team player. Computer proficiency in Microsoft Office is required, and extensive travel with occasional weekends and/or holidays at the customer's location may be necessary. Kadant Solutions offers competitive compensation, a commission plan, a company vehicle, company mobile devices, a remote office, and relocation assistance. This position offers opportunities for advancement within the Kadant Solutions Division.
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