Senior Operations Manager

1 week ago


Shelbyville, Tennessee, United States Dunkin' Full time

We are seeking a highly motivated Senior Operations Manager to join our Dunkin' team. This role is responsible for coaching and leading crew members to execute operational brand standards, delivering exceptional guest experiences and driving sales growth.

The ideal candidate will have a passion for developing teams, exceeding guest expectations, and resolving issues efficiently. They should be fluent in English, have restaurant or supervisory experience, and possess basic computer skills.

Key Responsibilities:

  • Sponsor a respectful team environment, communicating shift priorities and goals with team members
  • Support the training of crew members as requested and provide coaching and feedback
  • Create and maintain a guest-first culture in the restaurant, ensuring brand standards and recipes are executed
  • Maintain a safe, secure, and healthy work environment by following safety guidelines

Competencies and Qualifications:

  • Excellent communication and leadership skills
  • Ability to motivate and develop high-performing teams
  • Strong problem-solving and decision-making skills
  • Fluent in English and basic computer skills
  • Restaurant or supervisory experience

Salary and Benefits:

Estimated annual salary: $45,000 - $60,000, depending on location and experience. Our Dunkin' team members enjoy competitive pay, career development opportunities, and benefits including health insurance and retirement plans.

About Us:

Dunkin' is a leading global coffee and donut chain, famous for its 'America Runs on Dunkin'' slogan. We are proud to offer a dynamic work environment where our team members can grow and succeed.



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