Healthcare Navigator
2 days ago
We are a privately-owned, independent healthcare navigation organization founded in 1999. Our mission is to simplify and make healthcare more effective for our millions of members.
We believe that no one should navigate the cost and complexity of healthcare alone, and we're on a mission to empower our members with the care they need, at the most affordable cost. We call ourselves Healthcare Warriors.
Job Description: Patient Service Representative (PSR)The PSR is our entry point into healthcare navigation. They interact with our members, clinicians, and service providers on the phone using leading technology to simplify the complex healthcare landscape.
This role requires exceptional customer service skills, strong communication abilities, and a caring personality to ensure our members are taken care of during potentially difficult times.
We provide paid six-week training to equip our PSRs with everything needed to succeed in this rapidly growing industry.
Responsibilities:- Provide empathetic member guidance, including verification of benefits and creation of authorizations for treatment based on the members' health plan.
- Ask probing questions to recognize additional patient needs and provide additional resources/solutions whenever possible.
- Act as an advocate for our members by communicating with network liaisons, clinical professionals, and finance staff members at hospitals and medical offices.
To be successful in this role, you will need:
- A High School Diploma or General Education Development (GED) equivalent required.
- Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of.
- Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods and replying to emails in a timely manner.
We offer a competitive salary and comprehensive benefits package, including:
- Competitive base and incentive compensation.
- Health, vision, and dental insurance featuring our best-in-class healthcare navigation services.
- 401(k) plan with up to 4% employer match and full vesting on day one.
At Quantum Health, we prioritize diversity, equity, and inclusion. We welcome everyone and strive to create a workplace where all associates feel valued and respected.
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