Appointment Coordinator
4 weeks ago
Job Summary: The Appointment Coordinator is responsible for booking patients' visits. This process includes greeting, identifying the needs of the patient, and scheduling an appropriate visit. The ideal candidate should help ensure the booking of an appointment is as pleasant an experience as possible.
Essential Job Duties:
- Greet patients with a warm salutation and end conversations with a congenial closing.
- Collect patients' personal and insurance information, including any necessary updates, consistently and accurately.
- Assist patients by answering any questions that may arise.
- Determine the ideal placement of an appointment by weighing the needs of the patient and the preference of the healthcare provider.
- Assist with other tasks delegated by a Lead or Manager when not answering calls.
- Work cooperatively with others, including appropriate communication with patients, providers, support staff, and administration.
- Comply with all company policies and procedures found in the employee handbook.
- Perform other duties and tasks as assigned by the lead or manager.
Required Education and Experience:
- The requirements listed below are representative of the knowledge, skills, and/or ability required.
- High school graduate or equivalent is preferred.
Minimum Knowledge and Skills Required:
- Bilingual Spanish is preferred.
- Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
- Ability to exercise tact, initiative, and good judgment when interacting with patients and staff members.
- Basic office skills such as typing, transferring calls, etc.
- Organizational and problem-solving skills.
- Ability to work on the computer for long stretches of time.
- Ability to navigate and accurately input within the EMR system.
- Ability to accept supervision and feedback.
Travel Required: 10% in the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.
Training: Training will take place over a 2-week span with travel required to multiple office sites within the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.
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