Service Advisor/Sales Representative

4 weeks ago


Metairie, Louisiana, United States Delta World Tire Company Full time
Job Title: Service Advisor/Sales

Delta World Tire Company is seeking a highly motivated and customer-focused Service Advisor/Sales professional to join our team.

Job Summary:

The Service Advisor/Sales is responsible for providing exceptional customer service, promoting all products and services offered by Delta World Tire, and achieving sales targets.

Key Responsibilities:
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to appropriate knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and provide updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Benefits:
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements:
  • Prior experience as a Service Advisor is helpful but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date
  • Ability to work a minimum of five days, including Saturdays

Delta World Tire Company is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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