Senior Retail Operations Analyst

3 weeks ago


Stafford, Virginia, United States Vets Hired Full time

About the Role

We are seeking a highly skilled and experienced professional to join our Retail Operations team as a Lead Analyst. The successful candidate will be responsible for providing leadership and guidance to the team, as well as ensuring the smooth operation of our retail operations.

Key Responsibilities

  • Team Leadership and Development: Provide leadership and guidance to team members, champion teamwork, and monitor day-to-day workflow activities to ensure high-quality work.
  • Operational Excellence: Ensure effortless customer experience by managing data, processing contracts, and communicating with internal and external stakeholders.
  • Cross-Functional Communications: Review and communicate issues to team members, leads, and stakeholders, and initiate and foster collaboration to ensure seamless customer support.
  • Process Improvement and Innovation: Proactively challenge the status quo to automate and improve processes, and leverage subject matter expertise to create sustainable solutions.
  • Problem Solving and Issue Resolution: Exercise independent judgment and analytical abilities to investigate discrepancies and resolve customer issues.

Requirements

  • Bachelor's degree with 4+ years of work experience or 6+ years of combination of education and relevant work experience.
  • Advanced skills with Microsoft Office applications.
  • Ability to communicate effectively and professionally with internal and external parties.
  • Can obtain and analyze data without supervision and reason through complex scenarios.
  • Effectively communicate with, develop, and maintain professional relationships with internal and external customers.

About Vets Hired

Vets Hired is a company that values teamwork, innovation, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.



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