Branch Operations Manager
3 weeks ago
Job Summary
Cadence Bank is seeking a highly skilled Branch Operations Leader to provide exceptional customer service and manage the daily operations of our bank branch. As a key member of our team, you will be responsible for leading the operational reconciliation, supervising tellers, and providing training and mentorship to new team members.
Key Responsibilities
- Lead the daily, weekly, and monthly operational reconciliation and ensure adherence to internal audit requirements.
- Orchestrate transactional duties and cash balancing needs of the bank branch, including management of branch currency.
- Supervise tellers and provide guidance on transactional duties.
- Provide training and mentorship to new tellers and personal bankers on transactional duties.
- Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
- Develop and maintain knowledge of products, fees, policies, and current offers to assist customers with consumer or business product suggestions.
- Demonstrate compliance with all bank regulations, including Bank Secrecy Act, Regulation CC, Regulation E, and Bank Security.
- Create a positive impact within the communities served by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Requirements
- High school diploma or equivalent required; college coursework preferred.
- 1-year cash handling experience in a banking or retail environment preferred.
- Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships.
- Ability to lift up to twenty-five (25) pounds.
- Regular and reliable attendance.
- Works cooperatively with others.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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