Retail Sales Associate

4 weeks ago


Southgate, Michigan, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital for the success of our retail operations. Retail Sales Associates engage closely with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions. They are also responsible for swiftly resolving any customer issues to ensure optimal client satisfaction. Additionally, associates must stay informed about product features and uphold the high quality and visual standards of both the products and the store.

Key Responsibilities:
  • Deliver exceptional customer service to enhance satisfaction levels.
  • Assist customers in person and via phone by identifying their needs and recommending appropriate products and services.
  • Establish and nurture productive relationships with wholesale and retail customers.
  • Accurately process sales transactions in line with company policies and procedures.
  • Achieve sales targets on a monthly, quarterly, and annual basis.
  • Maintain organized work order files and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products according to customer specifications when necessary.
  • Restock shelves and arrange displays to enhance product visibility.
  • Maintain cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as needed.
  • Ensure assigned areas are well-stocked and visually appealing.
  • Stay knowledgeable about available products and options.
  • Adhere to inventory control protocols.
  • Propose strategies to boost sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship for employment visa status.
  • Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Experience in selling paint and related products is advantageous.
  • Familiarity with operating tinting and mixing equipment is preferred.
  • Ability to communicate in more than one language is a plus.
  • Proficiency in reading, writing, and communicating in Spanish is desirable.


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