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Logistics Specialist
1 month ago
We are seeking a skilled Logistics Specialist to join our team at Palmer Logistics. As a key member of our operations team, you will be responsible for processing customer orders, invoicing, and verifying rates per contractual warehouse agreement. You will also address customer complaints in a timely manner and escalate to management as needed.
Key Responsibilities:
- Process customer orders in accordance with company and customer requirements ensuring accuracy.
- Invoice and verify rates per contractual warehouse agreement.
- Address customer complaints in a timely manner and escalate to management as needed.
- Research discrepancies in inventory as needed.
- Maintain a good relationship with customers via email and/or phone in a courteous, efficient manner.
- Follow established company policies and procedures.
- Collaborate with office and warehouse personnel to meet productivity goals.
- Perform any additional functions as assigned by management.
Requirements:
- Minimum of 2 years of customer service experience in logistics/3PL is a plus.
- Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
- Technical skills with ability to work in multiple warehouse management systems.
- Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
- Proficient in Microsoft Office Suite.
- High school diploma or GED.
- Ability to read, write, and speak the English language.
About Palmer Logistics
Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.
At Palmer Logistics, we take pride in the work we do for our customers. With that, we know the key to our success is our employees, as they are the backbone of our unsurpassed services. Here at Palmer, we value our core values and interpret them on a day-to-day basis. Service, trust, integrity, and respect. serving not only our customers but also our employees by helping and communicating as needed. Trust in our leadership and trust from our customers that they have made a great choice by choosing Palmer Logistics. We put trust in our employees that they will do a great job and give their best every day. Having our employees and customers do the right thing when no one is watching. Showing respect to the company, coworkers, and business partners, no matter the circumstance
