Logistics Warehouse Operations Manager

1 week ago


Phoenix, Arizona, United States HelloFresh Full time

Company Overview

HelloFresh is a global food solutions group and the world's leading meal kit company. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes.

About the Role

As a Logistics Warehouse Operations Manager, you will be responsible for the day-to-day data entry and transactional receiving of returned boxes by drivers. You will manage all return volume, including the processing and deep dives into root causes.

You will lead and cultivate a functional working relationship with all levels of personnel throughout the organization. Your primary focus will be on understanding the root causes of returns coming from drivers at any one time and reporting on those issues.

Responsibilities

  1. Report to the Delivery Station Site Manager to support operational returns and communicate delays or any issues while quickly analyzing and prioritizing work to prevent failures.
  2. Input and maintain a database of returns and other performance indicators, ensuring a high degree of accuracy.
  3. Monitor on-site fleet for damage and maintain records. Provide quality and safety concerns to the Fleet Manager.
  4. Responsible for ensuring UTR safety policies and audits are completed.
  5. Monitor routes still on the road and communicate, adjust, and help drivers complete delivery routes accordingly.
  6. Perform routing.
  7. Perform some dispatching functions for drivers and provide coverage for the Delivery Station Supervisor/Delivery Station Site Manager on nightshift, weekends, and holidays.
  8. Monitor and evaluate quality, returns, vans, and other agreed indicators.
  9. Ensure security of all HelloFresh assets (hub facilities, vehicles, inventory).
  10. Employees are expected to perform related responsibilities assigned by management, which may be added or revised based on business and operational needs, with or without advance notice.
  11. Inbound delivery vehicles and track out-of-service issues.
  12. Occasionally, transport delayed package deliveries to customers, move vans in and out of the building, and transport vehicles to and from repair shops.

Requirements

  • A minimum of 6 months of previous cargo/big box truck driving experience required.
  • Possess and maintain a valid driver's license.
  • Have a clean driving record.
  • Can work flexible hours, including overtime, weekends, and holidays.
  • Must be able to pass all pre-employment screens (including drug, background, and criminal checks).
  • Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules, including nights, Sundays, and Holidays.
  • Basic proficiency in manipulating data and reporting.
  • This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
    • Can lift/move up to 50 lbs and participate in physical job activities such as standing, walking, and crouching daily. Can work in an environment that may be hot, cold, and noisy.

Benefits

  • Competitive Hourly Wage & 401K company match that vests immediately upon participation.
  • Generous parental leave of 4 weeks & PTO policy.
  • Flexible health plans effective first day of employment.
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives).
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company.


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