Senior Project Management Specialist
6 days ago
Join Citigroup Inc. as a seasoned Senior Project Management Specialist to drive business growth and excellence in our Florence, Kentucky office.
About the RoleThis is a full-time position that requires strong analytical skills, excellent communication, and problem-solving abilities. As a Senior Project Management Specialist, you will play a key role in coordinating project plans, managing resources, and ensuring successful project delivery.
Key Responsibilities:
- Project Coordination: Coordinate and disseminate information of process, policy, and procedure changes to ensure the successful completion of projects managed.
- Issue Resolution: Apply in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
- Project Planning: Ensure creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
To be successful in this role, you will need:
- 5-8 years of experience in project management or a related field.
- Demonstrated strong business knowledge including the understanding of core businesses, supporting processes, and operations.
- Working knowledge of call center technologies, systems, and work practices.
- Knowledge of HR policies and procedures.
- Previous customer service management experience within a call center setting.
- Tertiary qualifications are desirable.
The salary range for this position is $81,600 - $122,400 per annum, plus competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citigroup Inc. offers a dynamic work environment, opportunities for professional growth and development, and a commitment to diversity and inclusion.
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