Operations Director

4 weeks ago

Montpelier, Vermont, United States National Life Group Full time
Operations Manager Job Description

At National Life Group, we are seeking an experienced Operations Manager to lead our team in delivering exceptional service to our customers. The successful candidate will be responsible for driving the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members.

Key Responsibilities:
  • Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members.
  • Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance.
  • Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development.
  • Identify areas for improvement and drive operational excellence.
  • Partner with stakeholders across the organization to drive larger initiatives and champion successful change implementation to create value.
  • Ensure the team is following established processes; monitoring and maintaining service standards and compliance-based requirements.
  • Mentor and support team members on complex cases.
  • Collaborate with stakeholders to find effective solutions to service issues that get to root cause of issues.
Requirements:
  • 3 - 5 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations.
  • Bachelor's degree in related field preferred.
  • On-site presence is required.
  • Demonstrated ability to influence and make connections between diverse sets of individuals.
  • Leadership skills in setting and communicating vision, purpose, goals and leading a high-performing team.
  • Unwavering customer-focus with a keen appreciation for the needs and interests of our distribution partners and buying customers.
  • Excellent problem-solving skills and critical thinking; ability to anticipate challenges, get things done, break down barriers, identify and execute solutions that will achieve organizational goals.
  • Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization.
  • Commitment to continuous improvement.
  • Exercises tact, discretion and good judgment while working under pressure to get things done quickly and effectively through others.
  • Ability to successfully pass a background check.

At National Life Group, we offer a competitive total rewards package, including a 401(k) retirement plan match, medical, dental, and vision insurance, a company-funded wellness account, 10 paid holidays, a generous paid time off plan, 6 weeks of paid parental leave, and 6 weeks of paid family leave after a year of full-time employment.

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