Guest Services Team Lead

1 week ago


Anchorage, Alaska, United States Hilton Garden Inn Anchorage Full time

We are seeking a highly skilled Guest Services Team Lead to join our team at Hilton Garden Inn Anchorage.

About the Role

This is a key leadership position responsible for overseeing the daily operations of our housekeeping department. As a Guest Services Team Lead, you will be the primary point of contact for guests and other departments, ensuring exceptional service delivery and maintaining high standards of cleanliness and hospitality.

Key Responsibilities
  • Leadership and Supervision: Directly supervise and train housekeeping staff, focusing on guest relations skills and adhering to Hilton Garden Inn's values and standards.
  • Operational Management: Establish and ensure compliance with Standard Operating Procedures (SOPs) and departmental policies, liaising with other managers as necessary.
  • Guest Interaction: Respond promptly to guest requests, inquiries, and complaints, providing accurate information and delivering positive experiences.
  • Room Assignments: Coordinate room selections based on guest needs and instructions from the Director of Housekeeping.
  • Supply Management: Maintain housekeeping supplies and equipment, ensuring they are readily available and in good condition.
  • Property Inspections: Conduct regular property inspections to ensure high standards of cleanliness and maintenance.
  • Communication: Foster effective communication among housekeeping staff and other departments, promoting teamwork and collaboration.
  • Conflict Resolution: Utilize diplomacy and tact to resolve guest complaints and concerns efficiently.
Benefits
  • Competitive Salary: $55,000 - $65,000 per annum, depending on experience.
  • 401(k) Plan: Enjoy a comprehensive retirement savings plan.
  • Dental and Vision Insurance: Comprehensive coverage for medical and vision expenses.
  • Employee Discount: Take advantage of exclusive discounts on hotel stays and services.
  • Flexible Schedule: Enjoy a 8-hour shift, Monday to Friday, with flexibility to work weekends and holidays.
  • Paid Time Off: Receive generous paid time off for relaxation and rejuvenation.
Requirements
  • Cleaning Experience: Preferably 1 year or more in a cleaning or housekeeping role.
  • Anchorage Location: Must be able to relocate to Anchorage, AK 99503, with reliable transportation.

Hilton Garden Inn Anchorage offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you possess excellent leadership skills, a passion for customer service, and a commitment to excellence, we encourage you to apply for this exciting opportunity.



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