Head Teller

Job Summary:

We are seeking a highly skilled and experienced Head Teller to join our team at Trustco Bank. As a key member of our banking operations, you will be responsible for providing exceptional customer service, ensuring accurate and efficient completion of customer transactions, and maintaining a high level of security and compliance within the bank.

Key Responsibilities:

• Supervise and mentor a team of tellers to ensure they are meeting performance standards and providing excellent customer service.
• Ensure accurate and efficient completion of customer transactions, including deposits, withdrawals, and transfers.
• Maintain a high level of security and compliance within the bank, including adherence to all bank operational and security policies and procedures.
• Conduct regular audits of the vault and teller cash to ensure accuracy and security.
• Provide training and support to tellers on banking operations and procedures.
• Collaborate with other banking teams to ensure seamless operations and excellent customer service.

Requirements:

• High school diploma or equivalent education or experience.
• Customer service experience.
• Cash handling experience.
• Effective verbal communication skills.
• Well organized with the ability to manage multiple tasks.
• Ability to work well in small groups.

Preferred Qualifications:

• Previous banking experience.

Work Environment:

This is a full-time position with a schedule that includes working around the branch hours. Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.

Language Skills:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

Physical Demands:

• Ability to lift 10 to 20 lbs.
• Must be able to stand for long periods of time.
• Must have dexterity to handle money.
• Must use hands to operate office machines.
• Ability to communicate both in person and/or by telephone.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.