MTM Business Development Manager

4 weeks ago

Los Angeles, California, United States Brunello Cucinelli Full time

About Brunello Cucinelli:

We are an Italian luxury house operating in the absolute luxury sector, specializing in cashmere and international informal luxury ready-to-wear. Our products are designed to stand the test of time, blending industry and craftsmanship.

Job Overview:

We are seeking a Made to Measure Manager to contribute to the overall success of our business by providing specialized support and training to our Store Teams and multibrand locations. This role is crucial in enhancing customer experience and loyalty, and ambassadors of the brand will further the Humanistic philosophy of Solomeo.

Key Responsibilities:

  • Develop the Made to Measure business, supporting initiatives and growth across retail channels by cultivating clientele and partnering cross-functionally with Client Advisors in the store and multibrand accounts.
  • Uphold all standards of the Made to Measure Business, including visual and service standards.
  • Provide training, guidance, and coaching to MTM Specialists in each store to ensure they have all tools available to create a memorable customer experience and inspire return visits.
  • Support seasonal preparation activities, such as organizing swatch books and other collateral.
  • Prepare and support store teams for MTM/VIP activations and events, including trunk shows.
  • Work cross-functionally with corporate partners, including Marketing, logistics, and visual merchandising, to ensure the success of the MTM business in locations and with multibrand partners.
  • Assist retail stores with proactively resolving customer concerns by finding meaningful resolutions for customers and using best-in-class customer service.
  • Act as a brand ambassador, emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
  • Under the direction of the local Head of Sartoria Solomeo, complete additional operational objectives.
  • Utilize business acumen, both written and verbal, in relation to the health of the business, including opportunities and successes.
  • Collect, organize, and communicate anecdotal customer feedback about product to the local Head of Sartoria Solomeo to ensure that we meet customer expectations.
  • Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments and share credit with others.

Requirements:

  • Strong affinity for Brunello Cucinelli brand and philosophy.
  • High School Diploma required.
  • Strong retail and multi-brand brand ambassadorship experience.
  • 3-5+ years working with Made to Measure product and custom tailoring.
  • Exceptional customer service and networking skills, with the ability to network and develop clients.
  • 50% travel.
  • Strong verbal and written communication skills.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Ability to stand for multiple hours and lift up to 40 pounds without assistance.
  • Able to work a varied schedule each week, including nights and weekends.
  • Ability to prioritize multiple projects effectively to deliver timely and impactful results.
  • Thrive on working collaboratively with team members across the company.
  • Adaptable and comfortable with change.
  • Convey a positive can-do attitude towards tackling problems.
  • Ability to seek feedback and seek other points-of-view while maintaining confident direction.
  • Team player who can thrive in a relationship-driven environment.
  • Passionate, driven, and motivated by product.

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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