Account Coordinator

3 days ago

Chicago, Illinois, United States The Cigna Group Full time
Job Summary

The Account Coordinator plays a pivotal role in ensuring client satisfaction and supporting the US Employer Sales Team. This position requires a high level of collaboration, communication, and organizational skills to manage the book of business, address issues, and identify process improvements.

Key Responsibilities
  • Collaborate with Sales, Service Operations, and other partners to manage the book of business, address issues, and identify process improvements.
  • Provide routine communications on behalf of Sales, including eKits and product materials, to clients and internal teams.
  • Intake requests and submit forms to appropriate partners (OS, reporting, BOR/BAFb, OLAM).
  • Update Salesforce information (e.g., contacts, MLS status, PG activity, benefit summaries) for sold and renewing cases.
  • Complete product incentive forms to ensure accurate and timely processing.
  • Coordinate and manage set-up of third-party vendors.
  • Actively participate in new and existing business discovery and implementation calls.
  • Liaise with Sales to meet client needs and proactively address potential problems.
  • Keep Sales informed of account status and engage in role-related workgroups, special projects, and best practice sharing initiatives.
  • Own creation of BNCA (Business Notification Case Alert) and handoff to Client Implementation.
  • Managing PBAB (Product Benefit & Advisory Board) on renewals.
  • Provide load balancing support to other ACs if capacity allows.
Requirements
  • Bachelor's degree highly preferred.
  • Proficient knowledge (min 3 + years in health care / managed care business; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations).
  • Knowledge of Cigna funding options, benefits structure, and platforms are preferred.
  • Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
  • Salesforce & KnowledgeXchange experience preferred.
  • Strong Word, Excel, PowerPoint, SharePoint, Outlook skills.
  • Ability to make quality decisions.
  • Strong verbal and written communication skills.
  • Solid presentation skills.
  • Ability to simplify complex topics and information.
  • Displays empathy & compassion.
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
  • Demonstrated ability to develop strong working relationships with both external clients/brokers and matrix partners in the organization; ability to leverage matrix resources to drive deliverables.

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