Customer Service Representative with Merchandising Expertise

2 weeks ago


Redford, Michigan, United States Great Lakes Ace Hardware Full time

Job Summary

The Sales Associate position at Great Lakes Ace Hardware involves maintaining excellent customer service, generating sales, and merchandising products. This role requires owning assigned departments and supporting the store management team.

The Temporary Key Carrier is responsible for directing store associates and coordinating store operations in the absence of management staff. This position is typically used to cover vacations or illnesses.

Key responsibilities include greeting customers, answering questions about merchandise, and using the S.A.L.E.S. process to assist customers. Additionally, the role involves completing company and departmental paperwork accurately, receiving and unpacking merchandise, and maintaining on-hand integrity through inventory adjustment reports.

The ideal candidate will have sound awareness of surroundings, customers, and loss prevention techniques. They will also be able to communicate effectively and work with colleagues and customers professionally.

Responsibilities and Expectations

  • Provide outstanding customer service and generate sales
  • Maintain excellent knowledge of products and services
  • Operate cash register and process transactions accurately
  • Participate in team meetings and adhere to company policies
  • Work a flexible schedule, including weekends

Compensation Details

$16.00 per hour

Equal Opportunity Employer

Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.



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