Customer Relations Associate

1 week ago


Oceanside, California, United States Liberty Military Housing Full time
About the Position

We are looking for a talented Customer Relations Associate to join our team at Liberty Military Housing. In this role, you will be responsible for providing exceptional customer service, addressing billing inquiries, and resolving collection issues.

Job Description
  1. Communication: Communicate effectively with residents via phone, email, or mail to address billing inquiries and provide top-notch customer service.
  2. Issue Resolution: Manage resident complaints and questions, and collaborate with colleagues to resolve communication issues.
  3. Collection Management: Work closely with revenue accountants to reconcile delinquent accounts efficiently and timely.
  4. Data Entry: Maintain accurate records of customer accounts, update account information as needed, and perform various administrative tasks.
Requirements and Qualifications
  • Education: High school diploma or GED required.
  • Experience: 6 months of accounts receivables/collection experience preferred.
  • Skill Set: Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Access, Word, Excel, and other software applications (i.e., Yardi, Payscan).
Benefits and Compensation

The salary range for this position is $20.00 - $23.00 hourly, plus bonus opportunities. We also offer medical/dental/vision insurance, life and AD&D insurance, 401k retirement plan with company match, employee stock ownership plan, incentive bonus program, 10 paid holidays per year, 40 hours paid sick leave per year, and 80 hours paid vacation per year.



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