Automotive Service Professional
1 day ago
Pep Boys is seeking a highly motivated Automotive Customer Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication, and contributing to the growth of the organization.
About the Role
This is a full-time position that requires a strong passion for delivering outstanding customer experiences. You will work closely with customers, management, and colleagues to achieve sales and service goals. A valid driver's license and high school diploma or equivalent are required. Prior experience in the automotive service environment and sales skills are preferred.
Key Responsibilities
* First point of contact for customers on the phone and in the store
* Engage customers, schedule appointments, build trust, and understand their needs
* Sell parts and services to enhance customer satisfaction
* Assist with work order and register transactions, vehicle inspections, and part knowledge
* Follow company policies and procedures related to cash, credit, checks, refunds, and returns
* Participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection
* Ensure safety procedures are implemented and executed according to standard operating procedures
* Maintain a safe and healthy work environment by adhering to local, state, and federal laws, as well as company policies and procedures
Requirements
* High school diploma or equivalent required
* Valid Driver's License
* One year of related experience in the automotive service environment preferred
* Strong verbal communication skills and ability to interpret and retain information
* Ability to work Days, Nights, Weekends, Holidays
Benefits
Pep Boys offers competitive pay, opportunities for career advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off. We strive to create a positive work environment where employees can grow and thrive.
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