Software Support Specialist

3 weeks ago


Denver, Colorado, United States Tyler Technologies Full time
Job Summary

As a Software Support Specialist - Data Insights Solutions, you will be responsible for providing technical expertise and support to clients using our cloud-based data-as-a-service platform. You will work closely with clients to understand their data needs and provide solutions to help them achieve their goals.

Key Responsibilities

Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings to leverage product expertise and inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base, partnering with product owners to develop documentation for product releases

Requirements

Technical acumen and a hunger to keep learning
Proficient with contemporary online applications and able to learn new technologies at lighting speed
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures, including fields, tables, views, and how to manipulate data

What We Offer

Competitive salary and benefits package
Opportunity to work with a leading provider of software and technology services to the public sector
Collaborative and dynamic work environment
Professional development opportunities to help you grow in your career

How to Apply

If you are a motivated and detail-oriented individual with a passion for data and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

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