Restaurant Operations Manager
4 weeks ago
HC-Resource is seeking an experienced Assistant General Manager to oversee the day-to-day operations of our restaurant. As a key member of our management team, you will be responsible for leading, training, and developing our team members to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Manage hourly employees, including conducting performance evaluations, coaching, and discipline.
- Review applications, interview, and make recommendations for hiring hourly employees.
- Ensure all kitchen operations are running smoothly and address any issues promptly.
- Direct work for employees, including setting hours and weekly schedules, and assigning tasks.
- Drive sales and guest satisfaction, manage food costs, inventory levels, utility usage, and Health Department ratings.
- Ensure food quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food products.
- Implement and execute the CHARM Service Model with every team member and guest.
- Provide, direct, and schedule Front of House and Back of House training to ensure all team members have current knowledge of policies, procedures, and specs.
- Supervise and oversee the production and preparation of food and beverage in accordance with established recipes and procedures.
- Follow the Operations Playbook to ensure consistent daily operations.
- Utilize the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with the management team.
- Enforce security measures to maintain the safety of employees and guests.
- Manage food, supplies, and liquor costs by conducting weekly inventory.
- Understand, manage, and practice safe food handling procedures.
- Adhere to company policies, procedures, state and federal wage and hour regulations, and restaurant filing responsibilities.
- Ensure all equipment is in good repair.
- Manage processes, including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
- Coach team members to prepare food and beverages to recipe specifications regarding portion, preparation, and plate presentation.
- Maintain a valid food safety certificate and any local compliance certifications.
- Execute new initiatives, including new product and menu rollouts.
- Must be at least 21 years old.
- High School Diploma or High School equivalency required. Bachelor's Degree preferred.
- Prefer 2 years of hands-on restaurant management experience.
- ServSafe Certified preferred or able to obtain certification within 90 days of employment.
- Valid Driver's License.
- Commitment to excellence in friendly service.
- Proven ability to grow sales.
- Ability to inspire and motivate others.
- Able to analyze issues and problem-solve.
- Sets clear goals for themselves and their team.
- Demonstrates strong verbal and written communication skills.
- Foster collaboration and teamwork within the team.
- Regular attendance.
- Ability to work up to 55 hours/week.
- Ability to stand or walk for hours at a time.
- Ability to frequently hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, and stoop.
- Ability to frequently lift and carry items up to 50 lbs.
- Ability to tolerate significant changes in temperature.
- Ability to tolerate frequent immersion of hands in water and cleaning or sanitizing solutions.
- Good close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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