Patient Account Specialist Senior

7 days ago


Houston, Texas, United States Christus Health Full time
Job Summary

Christus Health is seeking a highly skilled Senior Patient Account Specialist to join our team. As a Senior Patient Account Specialist, you will be responsible for providing exceptional medical collection services to our patients and clients. This role requires a strong background in medical collection and a proven track record of successfully resolving accounts.

Key Responsibilities
  • Collection Services: Provide medical collection services to patients and clients, ensuring the successful recovery of accounts in accordance with client and state guidelines.
  • Account Management: Document and update patient account information in our collection software system, ensuring timely and accurate updates.
  • Customer Service: Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
  • Research and Analysis: Perform research and analysis of account issues and strive to resolve problems timely and accurately.
  • Productivity Standards: Ensure daily productivity standards are met.
  • Patient Relations: Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
  • Technical Skills: Utilize desktop applications, including Word and Excel, and have solid knowledge of hospital A/R accounts.
Requirements
  • Education: High School diploma or equivalent years of experience required.
  • Experience: 3-5 years of experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
  • Skills: College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Work Schedule and Type

TBD

Full-Time



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