Customer Service Representative

1 week ago


Decorah, Iowa, United States H&R Block Full time

H&R Block is seeking a highly skilled Customer Service Representative to join our team as a CSP/Receptionist. In this role, you will provide exceptional customer service by greeting clients in a personalized, friendly, and inviting manner. You will also match clients with the best-suited tax professional for their needs and schedule appointments accordingly.

Key Responsibilities:
  • Greet clients and ensure a positive experience
  • Match clients with suitable tax professionals
  • Schedule appointments and handle client exits
  • Maintain office cleanliness and organization

In this role, you will have the opportunity to work in a fast-paced environment and make a significant impact on our customers' experiences. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply.

About the Role:

This position offers a competitive salary of $40,000 - $50,000 per year, depending on experience. As a CSP/Receptionist, you will be an integral part of our team and play a crucial role in providing exceptional customer service. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office
  • High school diploma or equivalent required

We are committed to creating a diverse and inclusive workplace. All qualified applicants are encouraged to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.



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