IT Support Specialist
4 weeks ago
TEKsystems is seeking a skilled IT Support Specialist to join our team. As a Technical Support Professional, you will be responsible for providing exceptional support to Microsoft enterprise level customers.
Key Responsibilities:
- Resolve technical issues related to O365, Exchange, MS Teams, and DNS.
- Make outbound calls to customers to resolve tickets and provide solutions.
- Research and troubleshoot complex technical problems.
- Collaborate with IT Admins, Techs, and Managers to resolve issues.
Requirements:
- 1+ year experience in technical or customer support.
- Strong researching, problem solving, and troubleshooting skills.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
Desired Qualifications:
- Certification in a supported technology and/or application.
- 1-2 years of customer service, software support experience, or IT operations and/or infrastructure services support.
- Strong problem-solving skills.
- Intermediate to Advanced knowledge of MS Office Software.
Work Environment:
- 100% Remote.
- 6-9 month contract.
- Flexible scheduling with availability to work any shift between 7am – 7pm MST and any day of the week, including Sat & Sun.
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