Customer Experience Specialist
1 week ago
About DISH
DISH, a pioneering force in connectivity for over 40 years, empowers millions of customers through innovative solutions. Our diverse brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile. As a leading provider of satellite television services, live-streaming, smart home installation services, mobile plans, and products, we are shaping the future of connectivity.
Department Overview
Our skilled technicians deliver exceptional TV and Smart Home experiences to our vast customer base. As a valued member of our team, you will undergo comprehensive training to excel in providing world-class customer service, educating, and connecting Americans with every visit. Your dedication is crucial in ensuring an outstanding customer experience, which has led to our consistent ranking as #1 in Overall Customer Satisfaction, as recognized by J.D. Power for six consecutive years.
Job Responsibilities and Incentives
You will enjoy:
- Guaranteed promotion after 6 months with a $1.00 per hour pay increase
- Performance-based incentives with potential earnings up to $9,100 annually
- Paid training, time off, and holidays
- A 4-day workweek with opportunities for overtime
- Comprehensive medical, dental, vision, and life insurance packages, including a Health Savings Account
- Free DISH TV programming and deeply discounted Sling TV and Boost Infinite phone plans
- Tuition reimbursement and a 401(K) plan with company match
- An Employee Stock Purchasing Program (ESPP)
- A DISH-supplied van, tools, and uniforms
Skill Requirements and Qualifications
To succeed in this role, you must possess:
- The ability to build rapport quickly and provide excellent customer service
- The capacity to stand on high ladders, lift heavy objects, and work in various climates/weather conditions
- A valid driver's license with a driving record meeting DISH's safety standards
Compensation and Benefits
This position offers a competitive salary of $24.50/hour, plus:
- Versatile health perks, including flexible spending accounts and a Health Savings Account
- A 401(K) Plan with company match and an Employee Stock Purchasing Program (ESPP)
- Career opportunities and a flexible time-away plan
Pre-Employment Screen
Candidates must pass a pre-employment screen, which may include a drug test and DMV check. We strive to create an inclusive and equitable workplace where everyone has the opportunity to succeed. We are committed to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
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