Concessions Food and Beverage Operations Leader

1 week ago


Memphis, Tennessee, United States Compass Group USA Full time
Job Summary

As a Concessions Food and Beverage Operations Leader, you will be responsible for overseeing the day-to-day operations of our concessions department, ensuring a high level of service and quality standards are met. The ideal candidate will have experience in food and beverage management, possess excellent leadership and communication skills, and be able to motivate and coach team members to achieve their best.

Key Responsibilities:

  • Lead and motivate a team of hourly staff to deliver exceptional customer experiences
  • Ensure all stations are set up and ready for events
  • Supervise operations during events, troubleshoot where needed, and implement corrective actions
  • Work closely with colleagues to continuously improve operational performance and implement new ideas
  • Proactively engage in processes for loss prevention, manage cash drops/collection, and oversee the nightly Goods Out of Stock (GOS) procedure
  • Collaborate with other departments to ensure accurate completion of the requisition process and implement promotions
  • Manage and resolve guest complaints, implement corrective actions, and ensure compliance with all Payment Card Information rules
  • Support recruitment activities, hold pre-shift meetings, and manage location “Keys to the Future” activities to develop future leaders

Job Requirements:

  • 2+ years of experience in a food and beverage operational position
  • Bachelor’s degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a leading hospitality company in the industry

About Us:

Compass Group USA is a leading food and support services company, providing solutions to businesses, governments, and institutions across the country. We are committed to delivering exceptional customer experiences, fostering a culture of inclusivity and diversity, and promoting sustainability and social responsibility.



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