Automotive Service Advisor

4 weeks ago


Beaver Dam, Wisconsin, United States Napleton Beaver Dam Full time

Job Title: Automotive Service Advisor

Job Summary:

The Napleton Beaver Dam Chevy Buick GMC is seeking a full-time Service Advisor to ensure the best possible customer satisfaction as it relates to automotive service. The ideal candidate will have a strong knowledge of all automotive applications and excellent customer service and communication skills.

Responsibilities:

  • Greet customers promptly and obtain necessary information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on age, mileage, and history of the vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow-up time and monitor the progress of each vehicle throughout the day
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements:

  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager, or service consultant
  • Very energetic personality and a desire for a long-term career with a growing organization
  • Personal and professional integrity and computer skills

Benefits:

  • Competitive pay and a wide range of benefits including medical, dental, and vision coverage
  • 401(k) plan and paid time off
  • Creative and achievable bonus plans and additional employee discounts


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