Customer Service Associate

1 week ago


Lexington, Kentucky, United States Kroger Full time
About This Role

As a Customer Service Associate - Front End at Kroger, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide outstanding service to our customers, ensuring their satisfaction and loyalty.

We are seeking a highly motivated individual who is passionate about providing excellent customer service, working collaboratively as part of a team, and striving for excellence in every aspect of their work.

Job Summary

This position is responsible for handling cash transactions, processing returns and exchanges, and responding to customer inquiries. You will also be expected to maintain a clean and safe shopping environment, adhere to company policies and procedures, and contribute to achieving sales goals and objectives.

The ideal candidate will possess strong communication skills, the ability to multitask, and a commitment to delivering exceptional customer service. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information.
  • Cash Handling: Process cash transactions, manage cash register operations, and maintain accurate records.
  • Store Maintenance: Maintain a clean and safe shopping environment, adhering to company standards and regulations.
  • Teamwork: Collaborate with colleagues to achieve sales goals and objectives, support store events, and participate in training and development programs.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Attention to Detail: Accurately process cash transactions, manage inventory, and maintain accurate records.
  • Basic Math Skills: Ability to perform basic math calculations, handle cash, and operate a cash register.
  • Availability: Flexibility to work varying shifts, including weekends, holidays, and overtime as needed.
Benefits

Kroger offers a competitive salary and benefits package, including:

  • Base Salary: $12.50 per hour.
  • Bonuses: Eligible for bonuses based on performance and store goals.
  • Benefits Package: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off.


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