Sales and Service Representative
4 weeks ago
The Paper Store is a premier destination for gift-giving needs, committed to sharing its passion with each customer. Our mission is to deliver world-class service, achieve sales goals, and maintain merchandising standards in a fun and fast-paced retail environment.
Job SummaryWe are seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining merchandising standards. You will work closely with the Store Team Leader and other members of management to ensure a positive work environment and excellent customer experience.
Key Responsibilities- Provide world-class service to customers by utilizing the G.U.E.S.T. service approach
- Greet and welcome every customer warmly and with enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the customers' needs
- Suggest additional items to build onto sales
- Thank the customer sincerely and invite them to return and shop with us again
- Be a TPS brand ambassador
- Build customer loyalty by being friendly, attentive, and respectful of customers
- Contribute to a positive work environment with respectful, ethical behavior, and honest communication
- Support all sales efforts and initiatives across all business channels
- Maintain awareness of all current promotions and process them correctly at the Point of Sale
- Enthusiastically participate in training and development as required
- Prepare incoming product for the sales floor
- Maintain store maintenance and cleanliness standards
- Previous experience in specialty retail is preferred, but not required
- Ability to work a flexible schedule to include nights, weekends, and holidays
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business
- Possess an ability to work well in a team environment
- Proficient in using Microsoft Office and POS Systems
- Ability to stand for long periods of time
- Professional conduct, demeanor, and attire, in compliance with company dress code
The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.
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