Lead Outreach Coordinator
1 day ago
VillageCare, a leading managed care company, seeks an experienced Lead Outreach Coordinator to join our team. This is a unique opportunity to work with a dynamic organization that prioritizes superior outcomes in quality healthcare.
About the RoleThe successful candidate will oversee the overall operations of the Member Outreach Department, planning and executing member engagement initiatives to improve the overall member experience and quality of care.
- Develop and implement strategies to enhance member satisfaction, ensuring seamless communication and resolution of issues.
- Maintain accurate records of member interactions, calls, and escalations, adhering to operational and regulatory requirements.
- Collaborate with the AVP of Business Operations to prepare and execute membership surveys and evaluations, leveraging analytical skills to inform process improvements.
- Supervise hiring, training, and Quality Assurance processes, ensuring effective supervision and accountability.
VillageCare offers a comprehensive benefits package, including:
- Paid Time Off (PTO) package
- 10 Paid Holidays
- Medical, Dental, Vision insurance
- HRA/FSA options
- Education Reimbursement program
- Retirement Savings 403(b)
- Commuter Benefits
- Paid Family Leave
- Additional Employee Discounts
VillageCare provides a wide range of at-home and community-based services, as well as managed long-term care options, designed to match individual needs and promote independent living.
We are committed to delivering superior outcomes in quality healthcare, fostering a culture of excellence, and promoting diversity and inclusion.
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