Customer Experience Associate

1 day ago


Mansfield, Ohio, United States Clean and Lube Full time
About the Role

The estimated salary for this position is $55,000 - $70,000 per year.

We are seeking a skilled Auto Service Advisor to join our team at Clean and Lube. In this role, you will be responsible for providing exceptional customer service, managing repair orders, and coordinating with technicians to ensure timely and accurate service deliveries.

Your Key Responsibilities:

  • Greet customers, listen to their concerns, and provide recommendations using our POS system.
  • Prepare and explain repair orders, obtain customer approval, and communicate with technicians as needed.
  • Confirm work completed, explain the results of the inspection, and close repair orders.
  • Collect payment from customers and maintain a positive, professional demeanor.

Requirements:

  • Previous customer service experience is an asset.
  • Excellent communication and problem-solving skills are essential.
  • A valid driver's license is required.

At Clean and Lube, we value our employees and offer a supportive work environment, competitive compensation, and opportunities for growth and development.



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