Front Desk Support Specialist

5 days ago


Carrollton, Illinois, United States H&R Block Full time
Job Overview

H&R Block is a leading provider of tax preparation and financial services. We believe in the power of people helping people and are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day.

About This Role

We are seeking a Front Desk Support Specialist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, answering phone calls, greeting clients, and scheduling appointments.

Responsibilities
  • Answer phone calls and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned
Requirements
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office
What We Offer
  • A competitive salary: $45,000 - $60,000 per year
  • A comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
About Us

H&R Block is an equal opportunity employer committed to building a connected culture where everyone feels safe to bring their authentic self to work every day. We welcome and celebrate diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or expression, or veteran status.


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