Service Operations Manager

5 days ago


Augusta, Georgia, United States Blanchard Equipment Company, Inc Full time

Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Blanchard Equipment Company, Inc. As a key member of our service department, you will be responsible for managing daily operations, ensuring exceptional customer satisfaction, and driving business growth.

About the Role

The successful candidate will have experience in managing service operations, with a proven track record of optimizing processes, improving efficiency, and delivering results-driven outcomes. You will be responsible for developing and implementing effective service strategies, managing budgets, and leading a high-performing team.

Key Responsibilities

  • Manage Daily Service Operations: Oversee all aspects of service operations, including scheduling, job assignment, and work order management.
  • Optimize Service Processes: Continuously evaluate and improve service processes to ensure maximum efficiency, productivity, and customer satisfaction.
  • Lead High-Performing Team: Develop, motivate, and lead a team of service professionals to achieve exceptional performance and results.
  • Drive Business Growth: Identify opportunities for business growth and develop strategies to increase revenue and market share.
  • Budget Management: Manage service department budgets, ensuring optimal resource allocation and cost control.
  • Customer Satisfaction: Foster exceptional customer relationships, ensuring timely resolution of issues and exceeding customer expectations.

Requirements

  • Experience: 3+ years of experience in managing service operations or a related field.
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Skills: Excellent leadership, communication, and problem-solving skills; ability to analyze data and make informed decisions.

What We Offer

A competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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